LED Queens Customer Service

Welcome to LED Queens! This features all the resources and links you will need to make your experience with our brand the best it can be.

How to Contact Us

We offer our best customer service support through email. We respond to email inquiries within 1-2 business days.

Email us at: shop@ledqueens.com

About Us

LED Queens Fitness Apparel is an American maker of fitness apparel based out of the United States. Our products are manufactured at scale and we ship wold wide. We don’t do any custom work, tailoring or made-to-order products. We are a proud POC/Queer-owned business. Read out superhero origin story here.

Return And Exchange Policy

For United States Customers

LED Queens offers free returns and exchanges for our United States customers. Products eligible for returns must be unwashed, unworn and in the original package. All LED Queens products are available for free returns and exchanges, except for underwear, bodysuits and swimwear, which are final and non-refundable for hygiene reasons.

Need to make a return or exchange? Visit our Return and Exchanges portal.

For International Customers

All sales outside of the United States are final and non-refundable. In the case that LED Queens products arrive damaged or with factory defects, you canemail us to get help. 

Shipping FAQ

What’s Your Shipping Policy?

At LED Queens, we provide every single customer a tracking code for their order when it ships. We do not have control over shipping delays by the United States Postal Service, DHL, FedEx and other carriers we use to ship our products. If you have ordered from us, you can track your shipment using ourTrack Your Order portal. 

We do not provide any coverage for orders that are marked by the shipping carrier as being successfully delivered. If your order has had no tracking updates, you can contact us for help.

How long do orders take to arrive?

United States Orders

Orders take anywhere from 1 to 2 weeks to arrive, depending on your location in the continental United States.

International Orders

Shipping times vary widely, and you can expect many delays because of problems currently happening because of supply chain issues, gasoline prices and COVID regulations in each country. But in general, here’s how long orders can take per region:

  • Canada: 1-3 weeks
  • Mexico and Latin America: 4-6 weeks
  • UK and EU: 2-4 weeks
  • Australia and New Zealand: 2-4 weeks
  • Asia: 2-4 weeks

What happens if my order is lost or stolen?

We do not provide any coverage for orders that are marked by the shipping carrier as being successfully delivered. If your order has had no tracking updates, you can contact us for help.