LED Queens Customer Service

Welcome to LED Queens! This features all the resources and links you will need to make your experience with our brand the best it can be.

How to Contact Us

We offer our best customer service support through email. We respond to email inquiries within 1-2 business days.

Email us at: shop@ledqueens.com

About Us

LED Queens Fitness Apparel is an American maker of fitness apparel based out of the United States. Our products are manufactured at scale and we ship wold wide. We don’t do any custom work, tailoring or made-to-order products. We are a proud POC/Queer-owned business. Read out superhero origin story here.

Return And Exchange Policy (Updated 8/2022)

For United States Customers

We offer FREE returns and exchanges for United States customers. Products can be returned or exchanges if they meet the following criteria:

  • They have been purchased within the last 45 days
  • They are unworn, unwashed and they are still in their original packaging

In order to keep customers and LED Queens employees safe from communicable infections, we ask that customers try on the following products while wearing underwear beneath: tights, shorts, wrestling singlets, joggers and bodysuits. Any products returned to us with stains, markings or bodily fluids will void any possible refunds or exchanges.

If you're ready to make a return or exchange right now, visit our Returns Portal.

For International Customers

Purchases made by customers outside the United States are subject to taxes, VAT and customs fees. The customer is responsible for those costs. Please keep that in mind as you place your orders.

We offer paid returns for international customers. Products can be returnedif they meet the following criteria:

  • They have been purchased within the last 45 days
  • They are unworn, unwashed and they are still in their original packaging

The customer must pay for all shipping fees when sending back their return. No exchanges allowed. To contact us for a return, use our Returns Portal or send us an email with your order number.

In order to keep customers and LED Queens employees safe from communicable infections, we ask that customers try on the following products while wearing underwear beneath: tights, shorts, wrestling singlets, joggers and bodysuits. Any products returned to us with stains, markings or bodily fluids will void any possible refunds or exchanges.

Shipping FAQ

What’s Your Shipping Policy?

At LED Queens, we provide every single customer a tracking code for their order when it ships. We do not have control over shipping delays by the United States Postal Service, DHL, FedEx and other carriers we use to ship our products. If you have ordered from us, you can track your shipment using our Track Your Order portal. 

We do not provide any coverage for orders that are marked by the shipping carrier as being successfully delivered. If your order has had no tracking updates, you can contact us for help.

What if my product is defective when it arrives?

We do offer support and coverage for any of our products that have any defects when they arrive brand-new and in their original packaging. We provide this type of support for both domestic and international orders. If you experience any such issues, please contact us or visit our Returns Portal.

How long do orders take to arrive?

United States Orders

Orders take anywhere from 1 to 2 weeks to arrive, depending on your location in the continental United States.

International Orders

Shipping times vary widely, and you can expect many delays because of problems currently happening because of supply chain issues, gasoline prices and COVID regulations in each country. But in general, here’s how long orders can take per region:

  • Canada: 1-3 weeks
  • Mexico and Latin America: 4-6 weeks
  • UK and EU: 2-4 weeks
  • Australia and New Zealand: 2-4 weeks
  • Asia: 2-4 weeks

What happens if my order is lost or stolen?

We do not provide any coverage for orders that are marked by the shipping carrier as being successfully delivered. If your order has had no tracking updates, you can contact us for help.