Return and Exchanges Policy

What items are returnable?

  • Within 30 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

 

What items are non-refundable?

  • Free gifts or promotional items
  • Swimwear

 

Are there any charges for return?

  • LED Queens offers free return shipping on qualifying items.

 

How do I return?

  • Visit

    https://ledqueens.returnly.com

  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Once we review, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

1. Pack all the returned items, along with a print off of your confirmation of purchase email. You can use the box the items arrived in or another box, if you prefer.

2. Go to local post office, or another courier, to ship the package. Return address for the package:

3. Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving email for shipment updates.

4. You will receive a email as soon as we received your items, and when refund is approved.

LED Queens
1336 W GRANVILLE #2
CHICAGO, Illinois, 60660, US